Frequently Asked Questions
Are other sizes or options available? Please let me know if you require a custom size or frame. There are too many options to list on this website, although I've tried to make it as comprehensive as possible. Please enquire.
Are Black & White prints available? Yes, black & white or sepia prints may be ordered from colour prints at no additional charge.
Do you do commissions? Yes, I’ve completed various commissions over the years, each one quite different to the next, but I enjoy a challenge! The cost for this largely depends on how critical & difficult it is to be in the right place at the right time. Please contact me to discuss your requirements.
I see the piece I want to order is SOLD OUT, will you be printing any more? Definitely & utterly "No". I am frequently asked this & the answer is always the same, I will never corrupt the integrity of any print edition - limited editons are strictly that!
How long do orders take? This varies as each piece is produced to order & it does depend on the nature of the piece, but please allow 2-4 weeks for production, plus shipping. This is provided I have the frames you require in stock - oversize or less popular sizes may require a longer lead time (unframed prints are a lot quicker to produce!) If you require your print by a specific date, please advise & I will do my best to accomodate you. Please allow additional time for the summer high season!
Unframed prints & canvases are sent rolled in sturdy postal tubes via NZ Post airmail which is very cost effective. When receiving a rolled (paper) print, I recommend that you take it directly to your picture framer who can flatten the piece for you before framing. Larger prints can be difficult to roll back into the tube without damaging the print, so please avoid the temptation to open it at home!
For unframed canvases, I will e-mail you details of the “canvas stretcher frame” you will need to order from your picture framer. The most important aspect when stretching a rolled canvas is that it must be heated (with a hair dryer) before stretching - this softens the varnish coating & allows easy bending on the edges. Alternatively, the canvas can be laminated to a board & framed like a paper print, using a picture frame moulding. Glass is not required as the canvas is coated with a U.V. inhibiting varnish, which can be wiped clean with a soft damp cloth. Instructions for heating & stretching unframed canvases are enclosed with each piece, but can also be downloaded here.
What is a "stretched canvas"? This is where the canvas is stretched around a pine "stretcher frame" & is ready to hang.
What is an "image wrap"? This applies to a stretched canvas, where the image continues around the sides of the frame (vs. using a solid colour on the sides).
What is a framed canvas? This is where I mount the stretched canvas into an outer "box" frame (available in dark brown, black, white enamel, silver & fine black or champagne gold). This is a very contemporary look, the negative detail is very effective & works equallly well with both modern & classic interiors.
Can I hang your work on a sunny wall? Unlike traditional photographs which fade after a few years, I go to great lengths & expense to use the finest materials available & to ensure my work looks as good in years to come, as it does when you first receive it. Print Permanence Ratings state the materials I use to be resistant to any change for a period greater than 250 years (indoors). Obviously if the print is in a sunnier than average position, this rating will diminish, but you can order in confidence that your work is designed to last for several generations.
I want to hang a piece above a fireplace, is that OK? Firstly, with your fire going, check the temperature on the wall where you wish to hang the work. Generally speaking, heat will radiate out from your fireplace into the room, not directly above to where the piece is hanging, so you should be fine. I would avoid hanging directly above a radiator, but again, check the temperature of the area where you wish to hang.